Please allow 1-2 days for us to process your order, as we do our best to get your orders shipped out as quickly as possible. We ship both domestically and internationally, and your shipping cost will be automatically calculated at checkout.
You'll receive your tracking number within 24 hours of shipment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@thehealinghedgewitch.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@thehealinghedgewitch.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Crystals and stones are non-returnable. Custom products (such as our Custom Spell Candle), and personal care goods (such as beauty products) are also non-returnable. Please get in touch if you have questions or concerns about your specific item.
We also do not accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
